Frequently Asked Questions
Everything you need to know about your journey to ultimate foot comfort.
How do I determine the right size for my Orthofeet shoes?
We recommend ordering your standard dress shoe size. Our footwear is designed with extra depth and a wide toe box to accommodate various foot shapes and orthotic inserts. If you are between sizes, we suggest sizing up by half a size for the best fit.
What is your 60-day wear test policy?
We are confident in our comfort technology. You can wear your Orthofeet shoes for up to 60 days, and if you aren't completely satisfied with the fit or relief they provide, you can return them for a full refund—no questions asked.
Are Orthofeet shoes suitable for people with diabetes or neuropathy?
Yes, many of our styles are specifically designed with non-binding uppers and seamless interiors to protect sensitive feet, reduce pressure points, and provide the specialized support required for diabetic foot care.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
Can I use my own custom orthotics with your shoes?
Absolutely. Most Orthofeet models feature removable insoles and extra depth, making it easy to replace our premium orthotic insoles with your own custom-made inserts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm to make your purchase more convenient.